Richard H Doz
map-marker Henderson, Nevada

Terrible Customer Service

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I have been ordering from this place for some time. I placed an order on the 26th of Feb.

and on the 1st of March I received the usual notice of processing. On March 4th I was called and told I had to verify the order. I called the number and was told of a new billing system and that I had been called but not made contact with on Feb 27th. I did not receive ANY calls from Canadian Health or I would have called.

I was then asked some stupid questions and they verified my order and said the order would NOW be shipped within 2-3 days and take 2-3 weeks for delivery. Despite having made 19 previous orders without issues this one will be my last from this company.

I feel that I was lied to about trying to contact me on the 27th and then getting an E-mail on the 1st saying the order was being processed. Doubting the companies reputation which makes me become leery of their products.

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Cons:
  • Gotten worse
Reason of review:
Problem with delivery
Anonymous

DON'T WASTE YOUR TIME !!

JANUARY 10, 2019 This company is a NO-SERVICE organization with a Canada address but I suspect it is located in Asia. You can wait 21 days for delivery of your order, then be told they will re-send the order which has a 50/50 chance of being delivered, if ever.

Price quoted on the order was not the price charged to my Master Card....about $20 more I was told the finance department (in BEIJING CHINA) adds handling & processing charges ! WHO KNEW??

When you don't receive your order and call customer non-service for cancellation and refund...all you will get is a runaround. They refuse to confirm any requests by email...if you can find an email address and there won't be any response or conformation.

I was baited by the lower prices....don't bother ! I suspect the quality of the pharmaceuticals are substandard as well.

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Reason of review:
Poor customer service
Nicolette N Keb
map-marker Mount Vernon, Illinois

Placed an order

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Card was compromised. Placed order on 11/24/2018 For ventolin inhalers. Contacted canadian health care, no response from them. CC company contacted me about the charge it was for auto parts. So now i get a new card. This has happened before with this company. What a hassle....
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Anonymous

Terrible

Shipped a generic when I ordered name brand. Not a single piece of paper in the package indicating what the drug was. It's not what I ordered and I could have gotten the generic for free with my insurance. When I called "customer service", the man in India was very rude and Hu g up on me. I disputed the charge on my card.
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J R Sct

Order vanished

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Followed stated procedure; entered debit card info; clicked on enter; got a message that order processing; then message that order was pending- please inquire in a few minutes; then nothing - no process seems to have happened. Just disappeared. Could be collecting credit card information for eventual large withdrawals from my account maybe? Followed stated procedure; entered debit card info; clicked on enter; got a msg. that order processing; then msg. that order was pending- please inquire in a few minutes; then nothing - no process seems to have happened. Just disappeared. Could be collecting credit card information for eventual large withdrawals from my account maybe? Expecting some communication from seller but none has occurred. Not a good sign.
View full review
Loss:
$110
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Janice F Drn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mississauga, Ontario

RIPOFF, SCAM, ILLEGAL

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This company appears to be a total ripoff. I tried to use two different credit cards to place an order, got an email saying the cards didn't go thru and asked for another card.

There is no way to cancel the orders, so I emailed them several times to cancel order but got no response. Finally called the credit card companies and told them under no circumstances were they to let any charges from this company go thru. I then did what I should have done to begin with and Googled online reviews.

Everyone that posted a review had the same experience as me. Stay away from this company because it is a scam!

View full review
Loss:
$111
Cons:
  • Being ripped off
Reason of review:
Problems with payment

Preferred solution: Just cancel my orders and notify me that they have been cancelled.

Anonymous

Supply of drugs

The drugs (a form of viagra) came and they looked as if they had come from a big manufacturer in India, nothing to do with Canada, but no leaflet about instructions with them and they could be fake; the drugs were posted from Russia because there was Cyrillic script on the envelope and that was what was said on the Royal Mail (UK) tracking order. They denied they ever shipped from Russia only from India. This is a dangerous and scam organisation that clearly can *** your emails if not your credit card account as well. Avoid at all costs, a bad experience in all.
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Reason of review:
Not as described/ advertised
Anonymous

Orders not Delivered

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Made order on 2-27-2017, money was debited out of my account on 3-6-2017, Received notification that package was shipped 3-8-2017. On 3-27-2017 I had heard nothing further.

I contacted Canadian Health Care Mall and they suggested I give it a couple of more days and then either re-order or request a refund. On 3-31-2017 I received another E-mail saying something to the effect: "Unfortunately something has happened with your order confirm your address please..." I have made 10 previous orders and have not moved or changed anything. To re-order all that is required is to select the REPEAT and order is made. I was called by Canadian Health and Care Mall and they just didn't care.

They used the US Postal Service as their excuse. They told me that I could get a refund that would take a week to 10 days to get to my account or have them resend the order to arrive in 10-21 days.

Due to the minor difference to crediting refund and new shipment arrival I selected reshipment. I told the rep that this would be the last order and he just said "Ok" no attempts to pacify me, offer anything for inconvenience, nothing STAY AWAY FROM THIS COMPANY AT ALL COSTS

View full review
Loss:
$60
Reason of review:
Poor delivery, customer service, lack of good customer relations and feeling that they just don't care at all once they have your money you are at their mercy and they just don't care.

Preferred solution: Let the company propose a solution

1 comment
Guest

This is the worst company on the web.I get spam every single day and I can not stop them.

Anonymous

Wrong product

I received the wrong product. Customer support does not answer the phone. Email will not send. Mail to them returned as wrong address but is the address they show on their web sit. I guess I should have considered ordering drugs on line more carefully and am now trying to meet the 100 word minimum but any way beware of this outfit. Still short my minimum words but you get the idea. Better to be safe then sorry, no more o n line drug purchase for me, sorry I made this one. Perhaps my credit card will help me and I can resolve this matter however, with no address to return the product I can only hope
View full review
Loss:
$91
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Machele Imf

Dispute the charge with your card company. You didn't get what you ordered and they won't respond to you. This is what the dispute process is for.

Brannon Zdv

No hard feelings about services or product quality though

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Used the services of Canadian Health & Care Mall a couple of times so far, now getting my second thoughts after hearing so much negative feedback about them. What got me a bit wary is that I started receiving all sorts of junk mail marked this or that Canadian Pharmacy ever from the time I placed my first order (Kamagra, a Viagra generic btw, not that it mattered much to this end). No hard feelings about services or product quality though. As a matter of fact, the pills I get through them come so much cheaper with bonuses and free shipping and all, that I am totally cool with all their shortcomings, many as they are.
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Reason of review:
Good quality
Anonymous
map-marker Mississauga, Ontario

My ordering experence with Canadian Health Care Mall

I saw on my web, read information, entered my order on their site and gave all my requested personal and finance information on the order form. When it was completed, I clicked the final processing click.

It said my order was received and was charging. It than said I would receive a confirmation # and should click the spot on their site after about 30 seconds to receive their confirmation # and information. I waited and clicked the spot-----nothing happ-ened. I did it a few times and nothing happened.

The screen than said, there was a problem in the shipping/billing payment and they could not complete the processing. They wrote they would re-try it but it could take about 24 hours and they would notify me. I called the tel. # on their swite 4 times and left verbal messages after the female prerecorded answer saying I should give them my contact information and someone would contact me.

I thank looked them up and saw the file saying they were a fraud. What do I do now?

View full review
Cons:
  • No response- fraud
Reason of review:
Order processing issue
Anonymous
map-marker Pottstown, Pennsylvania

SCAM!!!! DO NOT USE

i ordered twice from this "company" and received both orders no problems at all- ordered a third time and received nothing!!!! i called their toll free number and it was DOW Chemical company, they had no clue what "Canadian pharmacy" was!!!

DO NOT USE! RIP OFF!!!!!!!!!!!

cannot believe people get away with this type of stuff, seriously do not use this company ever! i cant afford my inhalers and have to purchase from online companies and this one truly seemed legit, like i said the first TWO times they send you your stuff but once you go to order the third time they take your credit card number and disappear !!!!!!!!!!!!!!

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Reason of review:
Problem with delivery
Damia Yqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent representations, fake email addresses,

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Canadian Health and Care Mall - Fraudulent representations, fake email addresses,
Updated by user Jan 10, 2016

In Case anyone was curious ... or dubious

http://canadianhealthandcaremall.com/

Link now has an image .. seized by US Government.

'Nuff said.

Original review Dec 18, 2015
I bought some drugs online with Canadian Health & Care Mall. Then get a surface mail notice from Canadian Border Control that they wanted to inspect a package (apparently below a certain size they need permission).

I said go ahead ... they did not identify the package, but i suspected what it was. They would NOT LET THE PACKAGE INTO CANADA. It was a generic copy and was not permitted in the country. The web site says all are approved by "The Canadian Pharmaceutical Association" and that the company is based in Ontario.

Turns out the transaction on the credit card was in Chinese Currency, converted to US. They said they would refund ... a month later I continue to wait and have filed a dispute with VISA. Visa says, since they did SAY they would refund, there is a case to be had.

All emails from these fraudsters go through "http://www411.privaterxcare.com/" www site, and all names are fictitious with bad names. In short ...

DO NOT ATTEMPT ANY BUSINESS WITH THIS FRAUDULENT OUTFIT.

Cheers
SHD, PEng.
View full review
Loss:
$148
Cons:
  • Most information was made up - emails
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Guest

The only thing I can suggest from these fraudsters is to get into your Mail program and flag occurrences of "privaterxcare" or whatever you find re-occurring ... and then go into the settings and delete those as they arrive.

You won't find any satisfaction from these buggers otherwise....

Guest

i beleive what you say i am sick of getting unrequested emails, i have unsubscribed so many times i am sick of it, it is more like harassment, do you or anybody have a proper email address where i can send all there adverts to, please help

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Anonymous
map-marker West Chester, Pennsylvania

Rude and Unprofessional Behavior from Canadian Health&Care Mall

On June 28, 2016, I navigated to Canadian Health&Care Mall's site to fill a prescription for a physician prescribed drug. Today, I received an email from the company notifying me that my bank had declined the order. I called Canadian and, after providing my invoice ID number, the person I spoke to suggested I call my bank. I then called my bank and was told that there was no record that any request for payment had been submitted. The person I spoke to recommended I called Canadian again because the error may have occurred on its end. I contacted Canadian once again and spoke a different person who initially denied I had ever submitted any order to the company. When I told him I had an ID number he sounded exasperated with me but he did confirm I had submitted an order. He told me to return to the website and resubmit the order. I declined to do so because an order had already been submitted and was, according to Canadian declined by my bank. At this point, the person became more upset and actually hung up in my face. I called back and asked why did he hang up on me. His answer was that I didn't want to do as I was told, which I considered a bizarre response from any company that purports to be reputable. I told him he was an *** and I ended the call. There is something not quite kosher about this firm.
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Reason of review:
Order processing issue
Anonymous
map-marker London, England

Short Review on July&nbs-04:00;20,&nbs-04:00;2016

Do not use this company. The first 2 orders go through no problem then they rip you off. Happened to me and two of my mates. Same story, same cover ups. They are a shame.
View full review
Reason of review:
Order processing issue
Anonymous

Do not touch this outfit

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Nothing but big crooks....everyone should know by now that this is huge scam outfit, with no link whatsoever to Canada or to any form of health products. They take your money, drain your account and there's nothing you can do to resolve this huge problem!

Stay far away from them! Why have they not been shout down a very long time ago?

The company hosting their website should pull the plug on these scam artists!

What more can I say: be forewarned, be cautious and only order from reliable sources or from a real Canadian pharmacy. The BBbureau is not going to be of any assistance here!

View full review
Loss:
$49
Reason of review:
Nothing but crooks.

Preferred solution: Full refund

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